Tasks and Responsibilities:

  • Implementation, setup and configuration of the applications at the client site and at the company platform
  • Conduct application support, data support and technical support
  • Data migration (legacy data) from existing system(s) at the client’s site
  • Post migration data validation of results & reconciliation with old systems
  • Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, Odoo, etc.) or trading system
  • Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management
  • Follow up with clients after training to ensure optimal training results
  • Communicate with clients frequently and sometimes even during days off since our clients’ base work on Saturdays & Sundays
  • Solve problems and find workaround solutions on the spot (suggest change on an SP –link an Excel to the DB – create a form inside excel and connect it to the DB – etc.)
  • Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)
  • Support the QA department to create their scenarios when technical skills are needed
  • Help in documentation of the products including release notes and provide analysis when needed
  • Handle direct contact with clients after sale
  • Receive customer complaints calls and check if they can be resolved via phone
  • Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
  • Manage incidents by writing reports concerning problems and their solutions. Report incidents to the development in case there was a bug in the software. Escalate incidents if needed
  • Modify applications’ reports upon request
  • Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
  • Communicate with clients throughout the software customization process to obtain feedback and approval
  • Prepare and deliver documents to clients, detailing all customizations made


  • Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field
  • 4 years of experience in ERP and/or financial sector and related fields, and an equivalent job position and project management


  • Web server, Network basis, Windows server, SQL Server and Crystal Report

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